Shipping & Delivery
- Delivery service
- We undertake to deliver the products ordered within 30 days from the order. Shipments within metropolitan France and abroad, are made by the Colissimo service of La Poste. You can also order by using the service of Chronopost (Express delivery within 1 day after your order) in case you request quicker delivery.
- Availability of the products
- If any of the products is unavailable or out of stock, you will be informed as soon as possible and may cancel your order. You may then request the exchange of the product or the reimbursement.
- Product delivery
- The products are delivered to the address you indicated on the order form.
- Invoices will be sent by e-mail to the e-mail address which you have specified when creating the customer account or when placing the order. If the email is not sent to your email inbox, please check again in your junk mail.
- Customer responsibility and our responsibility
- By the time you receive the product, please check the general appearance of the packaging of the product delivered; In case of damage, you undertake to report it to the carrier under the heading “Reserves” on the transport voucher. In addition, you will need to inform Hiso Apero within 3 days by telephone. In the event of non-conformity of the goods delivered, Hiso Apero undertakes to exchange the product or to reimburse the customer.
- As soon as an order is validated by the customer and the payment has been authorized, the order is sent within two working days following the validation of the order. In case of delayed delivery, please take into account that it is the responsibility of La Poste. Hiso Apero is not liable for this event.
- Delivery Rates
- The amount of the shipping costs is calculated taking into account the weight of the order.
- The delivery costs correspond to the current rates of mail plus the costs of packing and handling.
- We use real delivery rates according to the rates stipulated by Colissimo and Chronopost!
If you order up to 2 bags of Hiso Apero (30g + weight of the packing box), we offer you free shipping box and packing service!