Term & Conditions

General Terms and Conditions of Sale

These conditions of sale are concluded on the one hand by the company CRICKEAT ARIAC, SCOPARL with capital of 3 824 euros registered in the Paris Trade and Companies Register under the number 434 228 193, whose registered office is 8, Avenue Du Lac in CLERMONT l’HERAULT (34800), hereinafter referred to as “CRICKEAT ARIAC” and on the other hand by any natural person or legal entity wishing to make a purchase via the website www.hisoapero.com of “CRICKEAT ARIAC” hereinafter referred to as “the buyer”.

The present conditions of sale aim to define the contractual relations between CRICKEAT ARIAC and the buyer and the conditions applicable to any purchase made through the CRICKEAT ARIAC commercial site that the buyer is professional or consumer. The acquisition of a property through this site implies an unreserved acceptance by the buyer of these conditions of sale.

  • These conditions of sale will prevail over any other general or particular conditions not expressly approved by CRICKEAT ARIAC.
  • CRICKEAT ARIAC reserves the right to modify its conditions of sale at any time. In this case, the conditions applicable will be those in force at the date of the order by the buyer.

The products offered are those shown in the catalog published on the CRICKEAT ARIAC website. These products are offered within the limit of available stocks. Each product is accompanied by a description drawn up by the supplier. The consumer acknowledges that the photograph representing the product appearing on the website is only indicative and not contractual. The product offer is valid as long as they are posted to the customer on the site www.hisoapero.com. The customer is aware that the goods will be delivered to him by mail.

The buyer who wishes to buy a product must:

– fill in the identification form on which he will indicate all the details requested or give his customer number if he has one. The company CRICKEAT ARIAC can not be held responsible in the event of errors of entry of this information by the customer, nor any delays or errors on delivery.

– fill in the online order form giving all the references of the selected products;

– validate his order after verifying it;

– make payment under the conditions provided;

– Confirm its order and payment. Confirmation of the order implies acceptance of the present conditions of sale, the acknowledgment of full knowledge and the waiver to avail itself of its own conditions of purchase or other conditions. All the data provided and the recorded confirmation will be proof of the transaction. Confirmation will be worth signing and acceptance of transactions. The seller will communicate by e-mail about the confirmation of the registered order.

The cost of telecommunication to access the website is the responsibility of the customer. Customer service costs are also borne by the customer.

The prices invoiced to the Customer for the products are prices indicated in euros and all taxes including VAT, but excluding delivery costs. They are established on the basis of the Tariff of the company CRICKEAT ARIAC in force at the date of the order. Orders for product services that are not on the company’s tariff will be billed at the price stipulated on the commercial proposal.

The delivery costs are indicated on the page of consultation of your basket and before validating the order to proceed to the payment.

4.1 Methods of payment

The Crickeat.com website uses Paypal solutions for its payments, so the customer can choose between payment by credit card, Visa & Mastercard via Paypal (no registration required) or payment via the Paypal account of CRICKEAT ARIAC ( If you already have an account or want to create one).

4.2 Terms of payment

The general conditions of Paypal apply from the moment of the redirection towards the interface of payment Paypal.

The data provided during your order is protected by Secure Socket Layer (SSL) encryption and is never stored or stored on the CRICKEAT ARIAC server.

Excluding perishable goods, any customer who is not satisfied with the products ordered on the hisoapero.com website can exercise his right of withdrawal within 14 clear days of receipt of the goods ordered, as Described in Article L.121-20 of the Consumer Code. Within this period, the customer may return the product to the seller for exchange or refund without penalty, with the exception of return costs.

The products must imperatively be returned in a perfect state of resale, in their original state (packaging, accessories, notice …) and duly sealed.

Returned parcels must be addressed to:


8, Avenue du Lac



If the right of withdrawal is exercised, CRICKEAT ARIAC undertakes to reimburse the customer the sums paid and without charge within a maximum period of 30 days if the products are returned in their original packaging and are intact.

7.1 General rules

CRICKEAT ARIAC undertakes to deliver the products ordered within 30 days from the order. Shipments within metropolitan France and abroad, are made by the Colissimo service of La Poste.

If any of the products is unavailable or out of stock, the customer will be informed as soon as possible and may cancel his order. He may then request the exchange of the product or his reimbursement.

The products are delivered to the address indicated by the customer on the order form.

Invoices will be sent by e-mail to the e-mail address specified by the customer when creating the customer account or when placing the order.

The customer will check the general appearance of the packaging of the product delivered; In case of damage, he undertakes to report it to the carrier under the heading “Reserves” on the transport voucher. In addition, he will inform CRICKEAT ARIAC within 3 days by telephone. In the event of non-conformity of the goods delivered, CRICKEAT ARIAC undertakes to exchange the product or to reimburse the customer.

As soon as an order is validated by the customer and the payment has been authorized, the order is sent within two working days following the validation of the order.

7.2 Delivery Rates

The amount of the shipping costs is calculated taking into account the weight of the order.

The delivery costs correspond to the current rates of mail plus the costs of packing and handling

To pay for the order, the customer has the following payment options:

– by PayPal account

– by credit card via PayPal

– by credit card

For payment by Paypal account and credit card, the debit is made upon validation of the order provided that you have previously obtained authorization to debit your account from the competent payment centers, failing this your order will not be taken into account.

The payment order can be revoked in case of fraudulent use of the card in accordance with the agreement concluded between the customer and his bank.

Online payment by credit card is carried out in a secure environment via the security system “SSL (Secure Socket Layer)” technology which allows the encryption of your bank details when they are transmitted over the network.

The customer certifies that he has the necessary authorizations to make the payment he chooses.

In accordance with the law relating to data processing, files and freedoms of 6 January 1978, personal data relating to purchasers may be processed automatically. CRICKEAT ARIAC reserves the right to collect information about purchasers including by using cookies and, if it wishes, to transmit the collected information to commercial partners.

The collection of information is used to send the order, to contact the customers in case of need for additional information or to send information and for activities related to direct marketing.

Buyers may object to the disclosure of their contact information by notifying CRICKEAT ARIAC. Similarly, users have the right to access and rectify data concerning them, in accordance with the law of 6 January 1978.

The seller, in the process of online sales, is bound only by an obligation of means; Its liability can not be incurred for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, breach of service, or other unintentional problems.

All elements of the CRICKEAT ARIAC site are and remain the intellectual property of CRICKEAT ARIAC.

No person is allowed to reproduce, exploit, rebroadcast, or use for any reason whatsoever, even partially, any elements of the site, whether software, visual or sound. Any simple or hypertext link is strictly forbidden without the express written consent of CRICKEAT ARIAC.

CRICKEAT ARIAC will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. The computerized CRICKEAT ARIAC registers shall be considered by the parties as evidence of communications, orders, payments and transactions between the parties.

The parties can not be held responsible or have failed to fulfill their contractual obligations when the failure to fulfill their respective obligations arises from force majeure.

The following are considered to be cases of force majeure: strikes, civil or foreign war, riots, acts of terrorism, total or partial destruction of premises and production or other installations, manufacturing incidents, transport disturbances, difficulties of supply, customs measures of whatever nature or origin whatsoever, or any other fortuitous event which prevent or delay fully or partially the performance of the obligations of CRICKEAT ARIAC.

In the event of a dispute arising out of this contractual relationship, the parties undertake before any legal action to seek an amicable solution.

Any dispute relating to the interpretation or the execution of the present general conditions of sale will, in the absence of amicable agreement, be brought before the competent French courts.

The parties agree that these general conditions of sale are subject to the application of French law.